SHIPPING AND RETURNS
- Shipping within Australia is a flat rate of $10 charged at the time of purchase.
- Express shipping within Australia is a flat rate of $15 charged at the time of purchase.
- Shipping rates for countries outside Australia are based on weight at time of checkout.
- International shipping is not inclusive of duties and taxes. Duties and taxes may be due upon receipt and based on local tax rates.
- A tracking number will be sent to you via email once your order has shipped.
- Australian delivery will be made via Fastway courier, where available. PO boxes and regional areas outside Fastway service areas will be delivered via Australia Post.
- Please advise if you have any specific shipping preferences, or if authority to leave is not an option.
- Please allow 48 hours for processing before your item ships, regardless of shipping speed selected.
We lovingly check each item before we ship it to you – but occasionally items may be damaged during delivery. For breakages & refund or exchange requests, please contact us through email at firstname.lastname@example.org within 72 hours of the delivery of your purchase.
Refunds and store credits are issued at the discretion of The Rock & Co Shop. Shipping costs associated with a change of mind, are at the expense of the sender. Crystals must be in the same condition they arrived in, if returning so please wrap securely.